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The Volvo Parts, Accessories &
Performance Specialists Since 1963

Shipping Policy

2020-01-01

Post Pandemic Shipping Challenges

UPS and FedEx continue to find creative ways to charge us more for the same service.  In recent years, they started charging high surcharges on some types of packages and some destinations they deem too remote for normal service.  The surcharge costs continue to rise. 

A good example of an excessive surcharge: they will charge up to an additional $170 surcharge on a package they deem "Large."  This includes some items such as exhaust systems, drive lines, skid plates or front lip spoilers. 

Packages that UPS considers "Heavy" (70 pounds or more) will be charged a $35 surcharge.  This sounds pretty heavy at first but this could simply be a pair of brake discs.

They are also charging surcharges for some postal codes they deem "extended area" and even higher surcharges for "remote" postal codes.   This is both domestic and International.

On top of the various surcharges that might be added, they add a "Fuel surcharge" percentage and a "Peak Demand" charge. 

Free Shipping and Flat Rate Exclusions

Since some of these surcharges will exceed any profit we make, some items and destinations will be excluded from Free or Flat Rate shipping methods.

Free Shipping Options

Our Free Shipping options include most urban destinations within the contiguous United States (Lower 48 states excluding Alaska & Hawaii.)  Some rural destinations with extended area delivery charges are excluded.

We typically use the cheapest of UPS Ground, USPS First Class and USPS Priority mail.

We do not guarantee a shipping date.  This method may ship up to a few days after order is ready for shipment.  If our warehouse is very busy, orders with paid shipping take priority over free shipping orders.  They shouldn't be delayed more than a week.

Some very large or heavy items are excluded from Free Shipping methods as are some "remote" postal codes.

Flat Rate Shipping Options

Our Flat Rate options include most urban destinations within the contiguous United States (Lower 48 states excluding Alaska & Hawaii.)  Some rural destinations with extended area delivery charges are excluded.

Flat rate options do not have a guaranteed delivery time.

We have a rate shopping option in our shipping system that will choose the most economical method available to us for your particular shipment and destination.

Some very large or heavy items are excluded from Flat Rate methods as are some "remote" postal codes.

Flat Rate Small Parcel

This is reserved for small shipments that weight under a pound and are small physical dimensions.

These parcels are shipped USPS First Class Parcel and typically take 2-7 days to arrive after shipped.

Flat Rate Ground Service

Delivery time is dependent on distance from our warehouse.  Delivery time is typically 1-2 business days for west coast destinations and 6-8 business days for east coast destinations.  Usually ships via UPS Ground but depending on size and weight these parcels could alternatively be ship via USPS First Class parcel or Priority Mail. 

Flat Rate Express Service

Delivery time is typically 2-3 days.  Will ship via USPS Priority Mail or UPS Three Day.

We do not display the Flat Rate Express option for areas that are within 3 days of our warehouse via ground shipping.

Delivery Time Guarantees

Since Pandemic challenges continue for UPS and FedEx, they still have some of their delivery time guarantees suspended.

Please visit their sites or Google for the latests information.  

Shipping Quotes

We get lots of emails asking us to quote freight.  It is much faster if you do it yourself by using the real-time freight calculator on our website.   We offer a shipping calculator on every product page, on the shopping cart summary page and during checkout. 

If you are ordering enough product that LTL (truck/pallet) shipping makes sense, you could definitely benefit from reaching out for a shipping quote.

How long does it take to get my parts?

This really depends on whether the item is in stock and what shipping method you choose.  if your order is complete and ready to ship, we typically ship it by the next working day (although Free Shipping option has lower priority and may be delayed.)

See our freight calculator on product pages or during checkout for transit times.

When do you ship my parts?

As above, this depends on whether the items are in stock. We ship orders Monday through Friday during our normal business hours. Normal same day shipping cut-off time is 1:30 PM Pacific time, but this depends on a variety of factors including what shipping method you chose.

Orders with air/priority shipping methods have higher priority than less urgent/expensive methods.

If you order outside of our operating hours or after 1:30 PM then your order will most likely ship the next business day.

Free Shipping option may delay shipping if our warehouse traffic is high.

Why won't you ship my (large) item using a postal carrier?

There are many countries with postal package weight and dimensional restrictions. Our website shipping calculator is usually aware of these restrictions and won't normally offer options not allowed by your country/destination.  

APO and FPO addresses do cause problems because we have no way of knowing what the final destination country is so we occasionally get these packages rejected by the post office.  We will reach out to you if/when this happens.

What shipping companies or couriers do you use?

We primarily use UPS & USPS.

Can you ship my stuff cheaper?

Maybe but it really depends on what we are shipping.  Small shipments (under 50 pounds) really aren't worth shopping around as the market is competitive and the potential savings is very small.  Larger shipments could potentially save some money using a LTL carrier.  

There are no "slow-boat" options available for small parcels.

Are duties and taxes included in your shipping quotes and charges?

Generally No.  Taxes and duties are NOT included in shipping charges and may be collected by the carrier upon delivery.

This may change in the near future for some countries as places like the European Union are going to start requiring businesses like us to collect VAT.

Can you mark the items at a lesser declared value or as a gift for customs so I can avoid paying taxes and duties?

In order to continue exporting products and avoid fines and other complications, we must comply with the law.

We haven't stayed in business for 60+ years by disregarding the law. 

Do you ship Internationally?

We ship worldwide on a daily basis. See the shipping calculator for available destination countries and rates.

If you don't see your country listed or no shipping rate is available, please contact our Customer Service team for help.

I don't see my country listed as an option in the shipping calculator

There are a few countries that we are restricted from shipping to but you'll need to contact Customer Service to check yours.