Frequenty Asked Questions
- Shipping Information
Free Shipping Options
We offer free shipping for most orders totalling over $99 where the shipping destination is within the contiguous United States (Lower 48 states excluding Alaska & Hawaii.) We will use an economical low priority shipping method. You must select the Free Economy Shipping option during checkout. No guarantee for delivery times.
Flat Rate Shipping Options
We offer some flat rate shipping options for shipping destinations within the contiguous United States
(Lower 48 states excluding Alaska & Hawaii.)
Flat rate options do not have a guaranteed delivery time.
Flat Rate Ground Service
No product exclusions. Delivery time is dependent on distance from our warehouse. Delivery time is typically 1-2 business days for west coast destinations and 6-8 business days for east coast destinations. Usually ships via FedEx Ground.
Flat Rate Express Service
A few large or heavy products are excluded from this option. Delivery time is typically 2-3 days. May ship via USPS Priority Mail or FedEx Express Saver.
We do not display the Flat Rate Express option for areas that are within 3 days of our warehouse via ground shipping.
We get lots of emails asking us to quote freight. It is much faster if you do it yourself by using the real-time freight calculator on our website. We offer a shipping calculator on every product page, on the shopping cart summary page and during checkout.
How long does it take to get my parts?
This really depends on whether the item is in stock and what shipping method you choose. if your order is complete and ready to ship, we typically ship it by the next working day. See the freight calculator on the website for transit times.
When do you ship my parts?
Like above, this depends on whether the items are in stock. We ship orders Monday-Friday during our normal business hours. Normal same day shipping cut-off time is 1:30pm Pacific time. For example, if you place your order Mon-Fri before 1:30pm Pacific time and all your items are in stock it should ship the same day. However, orders with non-air shipping methods have lower priority over air methods and may not ship the same day if our warehouse is very busy. If you order outside of our operating hours or after 1:30 Mon-Fri, your order will ship the next business day.
Why won't you ship my (large) item using a postal carrier?
There are many countries with postal package weight and dimensional restrictions. Our website shipping calculator is aware of these restrictions and won't offer options not allowed by your country. APO and FPO addresses do cause problems because we have no way of knowing whatthe destination country is so we occasionally get these packages rejected by the post office.
What shipping companies or couriers do you use?
We primarily use FedEx & USPS.
Can you ship my stuff cheaper?
Maybe but it really depends on what we are shipping. Small shipments (under 50 pounds) really aren't worth shopping around as the savings is small. Bigger shipments could potentially save some money using a LTL (pallet) carrier. There are no "slow-boat" options available for small parcels.
Are duties and taxes included in your shipping quotes and charges?
No. Taxes and duties are NOT included in shipping charges and may be collected by the carrier upon delivery.
Can you mark the items at a lesser declared value for customs so I can avoid paying taxes and duties?
Nope. You don't stay in business for 50 years by disobeying the law. In order to continue exporting products and avoid fines, we will not break the law. Your tax experience may vary by the method you choose. For example, we have heard from Canadian customers that their postal (mail) carriers sometimes don't bother with import taxes. UPS will always collect taxes.
Do you ship Internationally?
Yes, we ship worldwide daily. See the shipping calculator for available destination countries and rates.
I don't see my country listed as an option in the shipping calculator
There are a few countries that we are restricted from shipping to but you'll need to contact Customer Service to check yours.
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