The Volvo Parts, Accessories & Performance Specialists Since 1963 800-444-6473

Frequenty Asked Questions

  • Shipping Information
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  • Warranty Information
  • Returns Information

    What is IPD's return policy?

    We guarantee your complete satisfaction or you can return the product within 90 days.  No refunds on books, digital media (like DVDs) or installed electrical parts. All parts must also be returned with all of the original product packaging to receive a full refund of the original purchase price of the product.  Condition of the product packaging must also be in the same condition as which it was received.  If you have questions/ concerns about the condition in which you have received a product, please contact our Customer Service Department immediately.

    Can I return a product if I change my mind and it has been over 90 days?

    Yes, but depending on the condition of the product and the current market value, we may not refund you the full purchase price of the product.

    Is there a restocking fee?

    After 90 days we may charge a restocking percentage for products that are returned for non-warranty reasons.  Items that are not in resaleable condition will also incur a restocking fee.

    What is a core charge?

    Many rebuilt products have a refundable core charge associated with them.  This means that we may be able to credit you for the core if it's in rebuildable condition and you return the old used part in the box we sent you the new one in.

    How do I claim a warranty?

    The best way to start this process is to contact one of our Customer Service Representatives.

    Who pays for shipping on a return?

    This depends on the reason for the return.  If we made a mistake we will refund standard ground shipping cost to return the part for exchange or a refund. If you changed your mind or ended up not needing a part and would like to return it, you are responsible for the return shipping cost. To ensure the correct refund amount, please include a note and or receipt showing the return shipping cost

    What do I need to do to prepare my return and where do I send it?

    You will first need to contact our Customer Service Department and get a (RRN) Return Reference Number. They will instruct you on where and how to return product. You can call or email sales@ipdusa.com

    Do I really need a Return Reference Number?

    We not not require an RRN but it helps us track your return.  We use the RRN to help ensure that your return gets refunded to you.  It is amazing how many packages we get back with no documentation or information regarding who sent it to us.  

    You can simply write the RRN on the outside of the box and we will know who it came from and why it was returned.

    If you return something without an RRN, please be sure to include a copy of the original invoice or some contact information so we can figure out who sent the package to us.

    How will you credit me back for my return?

    We usually issue in-house credit for returns but in some cases will credit back using the payment method of the original purchase. 

    How long will my return/refund take to process?

    This depends on the nature of the return. A simple returned product is usually credited within a week of it arriving at our warehouse.  Warranty credits can take longer depending on the situation (for example shock refunds are dependent upon the manufacturer's evaluation of the failed product.) We make no guarantees on the time required to evaluate returned products.

  • What payment methods does IPD accept?
  • Does IPD accept PayPal?
  • When does my credit card get charged?
  • Is IPD affiliated with Volvo?
  • How do I contact IPD? What are your business hours?
  • Does IPD have a store where I can buy or pick up merchandise?
  • I don't see a part I am looking for on your website. Can you get it?
  • Your website shows a part as out of stock. When will it be available?
  • Do you offer a military discount?
  • Does IPD offer volume discounts on products?
  • Does IPD offer a Club/Forum/Senior discount?
  • Pricing discrepancies
  • Will adding aftermarket performance products void my car's factory warranty?
  • In-House Credit Policies
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Local 503.257.7500 / Toll-free 800.444.6473 / Fax 503.257.7596

Monday Through Friday: 8:30 AM to 5:00 PM Pacific Time

11744 NE Ainsworth Circle / Portland OR 97220 USA

PO BOX 20339 / Portland OR 97294 USA