Limited Lifetime Warranty

2016-02-16 - ipd staff

We have always taken pride in offering the best quality products we can find. Whether they are name brand or economical alternatives, we strive to only sell products that will serve our customers by performing well and lasting as long as possible.

A warranty is automatically included with all products you purchase from us. You don’t have to pay extra and you don’t have to go through a complicated registration process. We won’t mislead you by adding buzz words (like “free”) to talk up our warranty.

We’re going to try and be as clear as possible about our warranty and not mislead you in to thinking that some parts or conditions are covered when they really aren’t. We’ll do our best to not mislead you with technical wording or legal mumbo-jumbo. We won’t mislead you in to thinking that normal wear conditions are covered by our warranty.

Manufacturer’s Warranty

Most manufacturers offer a one year parts only warranty. Generally, these warranties only allow for issuing a replacement of the failed component and usually do not include covering any costs for replacement, installation or loss of use. Some manufacturers offer longer warranty periods and some may even cover some additional expenses. In these cases, we will work with you and the manufacturer to determine warranty eligibility but ultimately IPD is not responsible for these claims. In some cases, we may refer you directly to the manufacturer so you can work with them to reach a satisfactory result.

IPD One Year Parts Warranty

Our warranty covers most repair and maintenance products to be free from manufacturing and material defects for a period of one year from the date of purchase. Please see exclusions section below for products that are excluded from the warranty and/or circumstances that potentially void the warranty.

Warranty is non-transferable and is valid only for the original purchaser of the product.
Warranty does not cover any labor or other costs for removal, installation or disposal.
Warranty covers defects in “wear” items but does not cover “wear.” See our Exclusions Section below for details.
Warranty does not cover any expenses or damages resulting from loss of vehicle use.
Warranty does not cover parts that have been subjected to abuse, misuse, accidents or modification.
Warranty does not cover any shipping charges except where specified below.

Ipd Limited Lifetime Warranty

Ipd provides a Limited Lifetime Warranty for select products and warrants that each product is to be in good working order for the products lifecycle. Should this product fail to be in good working order during the warranty period, ipd will repair or replace this product at no charge, provided that the product has not been subjected to abuse, installation error, misuse, or been damaged due to an accident. Please see Exclusions Section below for products that are excluded from the warranty and/or circumstances that potentially void the warranty.

Warranty on selected items begins February 1^st 2016
Warranty is non-transferable and is valid only for the original purchaser of the product.
Warranty does not cover any labor or other costs for removal, installation or disposal.
Warranty covers defects in “wear” items but does not cover “wear.” See Exclusions Section below for details.
Warranty does not cover any expenses or damages resulting from loss of vehicle use.
Warranty does not cover parts that have been subjected to abuse, misuse, accidents or modification.
Warranty does not cover any shipping charges except where specified below.

Warranty Replacement & Credit Procedure

If you have a failed product that needs a warranty replacement:

If you need a replacement product immediately, please purchase a replacement from IPD.
Contact Customer Service for a RRN (Return Reference Number) number so we know how to process your returned goods when they arrive at our facility. (Returns will be accepted without an RMW but processing may be delayed.)
Ship or deliver your failed part to IPD. (IPD will not pay return shipping except in rare cases as indicated below.)
Once received, your part will be evaluated to determine if it is indeed defective.
If it is determined that the part is defective, we will issue you an in-house credit that may be applied toward future purchases. Credit will be for the original purchase price of the product.
If the part is not defective and still operable, we will contact you to find out what you would like to do with your returned product. (IPD will not pay to ship the part back to you.)
If the part failed within the first year:
IPD may (at our discretion) refund you by your original payment method instead of issuing in-house credit.
IPD may (at our discretion) credit you for the shipping cost you incurred to get the part back to us (receipt for shipping will be required.)
IPD may (at our discretion) credit you for some or all of the shipping cost you incurred for the original purchase.

If a suitable replacement product is no longer available from us, please contact customer service to arrange the return of your part. We still require evaluation of the part prior to credit.

In the case of international customers, IPD may (at our discretion) work with you to resolve your claim without requiring the return of the product in question.

No credits will be issued without evaluation of the failed part by our staff and in some cases, an official representative for the manufacturer of the part.

Typically, warranty claims are resolved within 7 days after we receive the returned product. However, we make no guarantees on the time required to evaluate returned products. In some cases, we may need to locate equipment or a suitable vehicle in which to test the product and in other cases we must send it back to the manufacturer for evaluation. In the case of shocks or struts without obvious signs of defect, we must return them to the manufacturer for evaluation to determine warranty eligibility (this will definitely delay resolution of the warranty claim.)

Warranty Exclusions and Definition of “Normal Wear”

“Normal wear” includes all parts with friction surfaces where material is lost as an intended function of the part. Since the gradual loss of material is an intended function of the product, this material loss condition is not covered by our warranty.
Wiper blades: Gradual deterioration of the rubber friction surface is an intended byproduct of primary purpose and is considered normal wear. Gradual ineffectiveness is not covered by our warranty.
Brake pads & shoes: Gradual loss of friction material and/or friction surface is considered normal wear and is not covered by our warranty. Failure from abuse or misuse is not covered by our warranty.
Brake rotors: Gradual loss of rotor friction surface is considered normal wear and is not covered by our warranty. Failure from abuse or misuse is not covered by our warranty.
- Please note: “Warped” brake rotors are a misnomer. Brake pulsation from an uneven rotor surface is caused by an excessive heating condition followed by a lack of motion. This causes hot material to get transferred between the pads and rotor causing an uneven rotor surface. The rotor is not warped. Brakes should be cooled down after extended or extreme braking situations (i.e. long downhill sections of road.) This condition is considered abuse and not covered by our warranty.
Drilled or slotted brake rotors: These rotors are intended for competition situations and may be more prone to cracking under extreme braking conditions. In addition to the brake rotor conditions listed above, cracking between slots or holes is not covered by our warranty.
Clutch discs, clutch pressure plates, clutch covers and flywheels: Gradual loss of friction material and/or friction surface is considered normal wear and is not covered by our warranty. Failure from abuse or misuse is not covered by our warranty.
Air, Oil, Fuel, Cabin and other filters: The capture of contaminates is considered the primary function of a filter and is not covered by our warranty. Damage from water saturation or another incompatible liquid is not covered by our warranty. Filter media failure from an extended service interval is not covered by our warranty.
Shock absorbers and Struts: Gradual reduction in damping with use is considered normal wear and is not covered by our warranty. Slight signs of oil leakage around seals is considered normal during the lifetime of a shock or strut and not covered by our warranty. Large oil leaks or complete failure is covered by our warranty. We typically follow the shock manufacturer’s warranty requirements so please seek out information from the shock manufacturer’s website if you have any questions about what is considered normal shock wear. It is extremely rare for shocks or struts to make clunking noises. 99.9% of the time, noises such as these are related to other suspension components. If a shock or strut has no obvious defects, we will send them to the manufacturer for evaluation prior to determining resolution of warranty claim. This will extend the resolution time.
Timing belts and V-Belts: Belts are wear components that will definitely fail if left in use too long. Exceeding factory recommended change interval is not covered by our warranty. Damage from improper installation (such as over tightening) is not covered by our warranty.
Spark plugs, ignition points, ignition condensers, distributor caps, distributor rotors and spark plug wires all gradually degrade with use. Gradual deterioration of contact and electrode surfaces is a byproduct of primary purpose and is not covered by our warranty.
Mass Air Flow sensors are covered by our warranty but if the air intake system has a thermostatic air diverter present, a replacement thermostat must be purchased and replaced at the same time as the new MAF sensor. Heat from failed thermostats is the primary reason for MAF sensor failure. Failure to purchase and replace the air thermostat voids the MAF sensor warranty.
Light bulbs are covered by our warranty for six month only.
Turbo chargers are covered by our warranty for one year only. Documentation of regular oil changes must be provided with any warranty claim. We recommend a 3,000 mile or 3 month oil change interval for high performance and frequent use applications. Be sure to clean or replace your oil drain pipe when the turbo is replaced as restriction of this pipe is a common cause of turbo failure.
Exhaust headers, downpipes, pipes, tubing and mufflers are covered by our warranty for one year only.
Engine mounts or other rubber bushings (sub-frame, suspension, etc.) that fail because of oil saturation are not covered by our warranty.
Our warranty does not cover cosmetic decline such as rust or fading beyond the first year. Surface rust caused by road salt is not covered by our warranty.

IPD In-house Credit Policy

In-house credit can be given to customers for various reasons: Returned products, freight refunds, etc.
In-house credit can be used toward the purchase of IPD merchandise.
In-house credit cannot be exchanged for cash.
In-house credit must be used within 12 months of issue or it will be cancelled.
Customers must contact Customer Service to use in-house credit (we are working toward making this option available on our website.)

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