The Volvo Parts, Accessories &
Performance Specialists Since 1963


Careers

Wednesday, March 21, 2018 - ipd staff


 ipd Volvo Customer Service Position (PDX)

Inside Sales/Customer Service Representative:

We are currently accepting applications from persons interested in filling a Customer Service Representative position at ipd Volvo based in Portland, Oregon

ipd is a small but growing automotive parts reseller and manufacturer based in Portland, Oregon near the Portland Airport. We currently have a staff of 22 and expect to grow rapidly over the next couple years. We have a very friendly, low pressure work environment. You are expected to work with our staff and participate in discussions involving a wide range of business topics. We encourage you to voice your ideas. IPD is a 50+ year old automotive company and leads the industry with exceptional customer service. IPD has a strong value system and holds honesty and integrity in high regard. We expect the same from each one of our employees. 
 

Job Summary:

ipd emphasizes exemplary customer service, and in this vital role you will be responsible for ensuring our customers receive prompt, courteous and professional attention to product inquires, order placement and maintenance, as well as technical support for our products and their installation.

Job Description:

Customer Service Representatives spend the majority of their time on the phone answering inquires about our products, assisting customers with the placement and maintenance of orders, and offering technical support for our products.  Email is another key form of communication with our customers, and representatives field both phone calls and emails throughout the day. Customer service representatives are also tasked with assistance in daily logistics management as well as to engage with our customers via online enthusiast forums and other forms of social media. We have a large number of local customers and we make ourselves available for those customers by way of a walk-in counter and will-call area, for which our Customer Service Representatives are also responsible. 
 

Job Skills Required:

First and foremost we are looking for individuals with excellent customer service and communication skills. Patience, professionalism, and attention to detail are crucial attributes for this role. Familiarity with the automotive industry is a plus, particularly Volvo cars is important however education and assistance with mastering the nuances of the Volvo brand will be continuously provided. A strong desire and ability to learn and retain information is as important as baseline knowledge. We're looking for individuals with strong verbal and written communication skills, and you should be able to comfortably navigate basic computer systems and internet applications. Additional language familiarity such as Spanish or Japanese is appreciated but not required.

Job Specifics:

We are hiring for a full-time position and customer service representatives report daily from 8:15am to 5pm Monday-Friday except for Holidays. The schedule is subject to change during summer months. There are occasions when some heavy lifting (over 50 lbs) is required, however should you be unable to perform those tasks there are plenty of people who can assist. You will be teamed with other customer service representatives and will work within close proximity to those individuals.

Disclaimer:

This job description is simply a summary of the typical functions of the job, not a comprehensive list of all of the possible Individual tasks, responsibilities and duties. The responsibilities, tasks, and duties of the jobholder may differ from those outlined in the job description and other duties, as assigned, may be part of the job.

Synopsis:

We have a unique approach toward continuous learning and personal development, so the individual we hire for this role will not only be taking on a job, but will also be part of an environment that fosters individual growth and development. We are eager to hear from you regarding this opportunity and how you feel you may complement and enhance our current team!

Correspondence:

Please send your resume and cover letter to kalbrecht@ipdusa.com

Thank you