The Volvo Parts, Accessories &
Performance Specialists Since 1963


2019-06-18 - Megan

We are currently hiring for a few positions at our Portland, Oregon location.

There are a few full time and part time positions available NOW!

Check out the criteria below for each position currently available and if you're interested or want to know more send us a email with your resume and cover letter to kalbrecht@ipdusa.com 

We look forward to chatting with you!

Customer Service Representative 

IPD is a small but growing automotive parts reseller and manufacturer based in Portland, Oregon near the Portland Airport. We have a very friendly work environment. You are expected to work with our staff and participate in discussions involving a wide range of business topics. We encourage you to voice your ideas. IPD is a 50+ year old automotive company and leads the industry with exceptional customer service. IPD has a strong value system and holds honesty and integrity in high regard. We expect the same from each one of our employees.

Job Summary:

IPD emphasizes exemplary customer service, and in this vital role you will be responsible for ensuring our customers receive prompt, courteous and professional attention to product inquires, order placement and maintenance, as well as technical support for our products and their installation. You do not have to have direct Volvo knowlege, but general to advanced knowledge on OE parts and Performance parts, ie; how they function the benefit/ downside and install knowledge is necessary. Having the ability to help diagnose basic issues is also a plus. 

Job Description:

Customer Service Representatives spend the majority of their time on the phone answering inquires about our products, assisting customers with the placement and maintenance of orders, and offering technical support for our products. Email is another key form of communication with our customers, and representatives field both phone calls and emails throughout the day. Customer service representatives are also tasked with assistance in daily logistics management as well as to engage with our customers via online enthusiast forums and other forms of social media. We have a large number of local customers and we make ourselves available for those customers by way of a walk-in counter and "will call" area, for which our Customer Service Representatives are also responsible.

Job Skills Required:

First and foremost we are looking for individuals with excellent customer service and communication skills. Patience, professionalism, and attention to detail are crucial attributes for this role. Familiarity with the automotive industry is a plus, particularly Volvo cars is important however education and assistance with mastering the nuances of the Volvo brand will be continuously provided. A strong desire and ability to learn and retain information is as important as baseline knowledge. We're looking for individuals with strong verbal and written communication skills, and you should be able to comfortably navigate basic computer systems and internet applications. Additional language familiarity such as Spanish or Japanese is appreciated but not required.

Job Specifics:

We are hiring part time and full time customer service representatives who report daily from 8:15am to 5pm Monday-Friday except for Holidays. The schedule is subject to change during summer months. There are occasions when some heavy lifting (over 50 lbs) is required, however should you be unable to perform those tasks there are plenty of people who can assist. You will be teamed with other customer service representatives and will work within close proximity to those individuals.

Warehouse Position

Responsibilities to include:

  • Accurately picking and packaging automotive products
  • Product Management- Following quality control procedures
  • Putting material away in proper locations throughout the warehouse
  • Daily housekeeping duties- Count and sort inbound material
  • Possess great attention to detail and organization-Must be able to lift up to 50lbs
  • Forklift training/ certification is a bonus!

If you want to learn more about these positions or want to apply, please send an email to kalbrecht@ipdusa.com 

Thank you!