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Frequenty Asked Questions

  • How long is IPD's warranty and what does it cover?
  • Returns and Warranty Information
  • What payment methods does IPD accept?
  • Does IPD accept PayPal?
  • Is IPD affiliated with Volvo?
  • How do I contact IPD? What are your business hours?
  • Does IPD have a store where I can buy or pick up merchandise?
  • Shipping Information
  • Do you keep my credit number on file? How secure is my personal data?

    Our web site only stores your credit card data until the order is transferred to our in-house order processing system.  The card data is temporarily stored on the web server using 256-bit encryption in a secure database. Credit card information is purged when the order is imported in to our internal order processing system.  Our web server is PA-DSS (PCI) compliant and the server and external IP addresses are scanned daily by McAfee Secure and quarterly by Security Metrics.

    Our web server is hosted in-house running on separate equipment on a separate firewalled network subnet.  Our server is a self contained application server and does not use any external systems for data storage.  Direct access to this machine is limited to essential personnel and the machine itself is sitting in a restricted access server room. 

    Our internal order processing system utilizes user security and limits what users can do on the system including access credit card numbers.    Once a customer service representative has entered your card number (when you phone in) and closed your order, the card number is no longer visible to them.  You will need to give us your card number each time you place a new order.    We do have the option to save a credit card number for future use if you request it but it is not standard procedure.  Only the last four digits of stored numbers are visible to employees. Our order processing system is certified PA-DSS complaint.

  • Do you share my personal data? (email, address, phone, etc.)
  • When does my credit card get charged for an order? Can you charge me in advance?
  • I don't see a part I am looking for on your website. Can you get it?
  • Your website shows a part as out of stock. When will it be available?
  • Does IPD offer free shipping if I buy a certain amount of product?
  • Do you offer a military discount?
  • Does IPD offer volume discounts on products?
  • Does IPD offer a Club/Forum/Senior discount?
  • Pricing discrepancies
  • Will adding aftermarket performance products void my car's factory warranty?
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Local 503.257.7500 / Toll-free 800.444.6473 / Fax 503.257.7596

Monday Through Friday: 8:30 AM to 5:00 PM Pacific Time

Saturday: 8:00 AM to 3:00 PM Pacific Time

11744 NE Ainsworth Circle / Portland OR 97220 USA

PO BOX 20339 / Portland OR 97294 USA